Terms of service

Welcome to KeyeNeL. Please read the following Terms and Conditions carefully before using our website or placing an order.

Seller Information
KeyeNeL is a registered brand based in Switzerland. For any questions or support, please contact us at info@keyenel.com

Product Information
All products are made to order. Colors may vary slightly from what is displayed on screen due to monitor settings.

Prices
Prices are shown in your local currency and include taxes where applicable. Free shipping.

Payment
We accept secure payments via credit card, PayPal, and other methods enabled on Shopify.

Shipping
Production time is usually 2–5 business days. Shipping time varies depending on the destination, with most orders arriving within 5–15 business days.

Right of Withdrawal
As all items are made to order, we do not accept returns for size changes or buyer’s remorse. If there is a problem with the product (such as defects or incorrect items), please contact us within 14 days of delivery for a replacement or refund.

Governing Law
These terms are governed by Swiss law. Any disputes shall be settled in the courts of Lugano, Switzerland.

Last updated: September 2025