Shipping policy

Shipping Policy

Each KeyeNeL item is made to order, which means your product is created especially for you once your purchase is completed. This approach allows us to reduce waste and embrace sustainable fashion.

Production time
Please allow 2–5 business days for production before shipping. As each piece is made on demand, we take the time to ensure quality.

Shipping times
Shipping times vary depending on your location. Average delivery times:
- Europe: 5–10 business days
- USA/Canada: 7–15 business days
- Rest of the world: 10–20 business days

Please note that during busy periods (holidays, sales) delivery times may be slightly longer.

Tracking
You’ll receive a confirmation email with a tracking link as soon as your order is shipped.

Customs & duties
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer and vary depending on the destination country.

If you have any questions about shipping, feel free to contact us at info@keyenel.com